Jobs at QBE

Claims Officer – SA/WA Liability

Location: Melbourne & Adelaide

Type: Permanent Full Time

The Opportunity:

An opportunity for a Claims Officer with liability (personal injury and public liability) claims experience to work across our SA & WA Liability Claims portfolios.

Your New Role:

QBE Insurance currently have the opportunity to join the business in the role of Claims Officer within the Liability (personal injury and public liability) space. This role is pivotal to the team’s success, proactively supporting our claim’s philosophy and strategy, managing end to end personal injury and public liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

• Receiving, recording and processing all incoming insurance claims in the Claims team
• Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed
• Setting reserves and authorizing payments within scope of authority, settling claims in the most cost-effective manner
• Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigations and briefing solicitors if further action is to be taken
• Contribute towards the achievement of divisional annual action plans/budgets and operational objectives
• Develop trusted relationships with brokers / intermediaries
• Proactively managing claims to achieve best customer outcomes and prevent escalations
• Work with key internal and external stakeholders, including underwriting and sales teams, brokers, panel lawyers, other service providers, regulators, claimants and their representatives
• Develop close relationships with underwriters and product specialists
• Enhance and develop your own technical expertise and participate in professional development and training
• Deliver the highest quality customer service and develop strong working relationships with all customers and service providers

About You:

To be successful in this role, you will have:

• 1 – 2 years of third-party liability claims experience (personal injury and public liability) with a genuine interest in managing liability claims across the South Australia and Western Australia jurisdictions
• Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims
• Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings
• Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants
• An understanding of, and demonstrable application of, the General Insurance Code of Practice
• Legal qualifications will be advantageous but not a mandatory requirement
• Ability collaborate effectively and build and maintain strong client/customer relationships
• Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions
• Ability to participate in alternative dispute resolution

About QBE:

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits:

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition:

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021